Search for commonly asked questions.
Mac App Permissions
Why do I need a personal username? Why can't I login on the MTI Player app with my organization username?
I can't create or login with a personal username on my Android/PC/Laptop.
My tracks disappeared from the app.
I can't login on the app with the username and password the MTI Player emailed me.
My organization info isn't letting me login on the website.
The app is telling me 'Invalid Username/Password'.
I don't know where to find my organization info.
Every time I try to login on the app, I receive a LOGIN ERROR bubble.
I can't find/don't have a personal username.
A track's gone missing from my show.
Where I can find the cue/edit sheets?
I forgot personal/organization usernames/passwords.
School Wi-Fi networks?
My app says the tracks will expire on the last day. Will I still have them for that last performance?
I want to get rid of one of the devices I authorized to play production tracks and authorize a different device. How do I do that?
I had some tracks edited, but neither the edited or original versions of those tracks are now in my playlist.
Do I need to wait to make edits until I get production tracks?
The app kicked me out/is freezing.